Laptop Specification Dispute

hi there, i recently purchased a sony vaio bz11en laptop from Misco. I'd checked the spec on Sony's website and it listed integral speakers and internal microphone. Miscos specs only stated the integral speaker no mention of the internal microphone. So rightly or wrongly i assumed that sonys information would be correct.
We were pleased with it initially however we installed skype which we use for business comms and found that the microphone did not work. i spoke with sony's tech support who were insistant it had a microphone and thus a fault finding process was carried out only for sony to request the return of the unit for inspection. To cut a long story short after the second return sony have now said that the unit is not supplied with an internal microphone. neither Sony nor Misco are taking responsibility for this problem and Misco have said i must got to Trading Standards. What are my options with this matter??

Hi Tony,

Thanks for your response.

My aim is really to get a laptop that has the microphone installed as per the Sony specification. Other than the lack of a microphone i am happy with this unit. What i dont want is to have to carry around an external microphone though as this is another thing to lose whilst on my travels.

honest answer regarding the link from misco to sony is i'm not sure, i dont think so, certainly looking now they dont even list this laptop on Misco's website probably been removed following the recent calls (the conspiracy theorist coming out in me!!!). I didnt think to save the Misco specification.

here is the advert from Sony there is no mention regarding differences from country to country: (couldnt attach html copy from Sonys website as it is too large and not right format for the forum also too large zipped up!)


VGN-BZ11EN
Processor
Intel Core 2 Duo Processor T5670 Operating System
Genuine Windows Vista® Business with SP1
Network
10Base-T/100Base-TX/1000Base-T Cache
2048 KB Memory
4096 MB (Not Upgradable) In the case of 4GB, a portion of the system memory over 3GB might not be available to the operating system Memory Information
SO-DIMM 800Mhz (DDR2) Hard Disk Drive
160 Gb (S-ATA)
(7.5 GB reserved - recovery space)
Graphic Card
Mobile Intel Graphics Media Accelerator 4500MHD Display
15.4" TFT WXGA 1280x800 Optical
CD-ROM (read) : 24 x Speed
CD-R (write) : 24 x Speed
CD-RW (write) : 24 x Speed
DVD-ROM (read) : 8 x Speed
DVD +R (write) : 8 x Speed
DVD +RW (write) 8 x Speed
DVD -R (write) : 8 x Speed
DVD -RW (write) : 6 x Speed
DVD Dual Layer (write) : 6 x Speed
Ports on Unit
1 PC Card Slot(s), 4 pins i.Link Port, MemoryStick Duo Slot, Secure Digital Card Slot, Bluetooth, 3 USB Port(s) (high (USB 2.0) / full / low speed ) Ports on Unit
Headphones Out, Docking Station Connector, Internal Microphone, Microphone In, Ethernet Port, VGA Monitor Out, PC Card Slots
1 PCMCIA type I or 1 PCMCIA type II Cards and Cardbus support Modem
Built-in Modem V.92 Wireless LAN
Data transfer 300 Mbps max - Range 10m to 100m Mouse
Touchpad Weight
2700g Dimensions (W x H x D)
362.4mm x 29.8 to 37.7mm x 266.8 mm Intel® Virtualization Technology is not supported on this VAIO model* Depending on the model and if bought after September 2003 | ** Depending on the model and if bought after April 2007 | *** Depending on the model and if bought after September 2007

EDIT: BTW this was from the UK website!!

Your views are welcomed.
Carl.

Hi Tony if you can offer assistance with drafting a letter then that would be great. I dont really know a great deal about the sales of goods act and your input may help me greatly

Thanks Carl.