Been charged twice for one item

K

Karen

New Member
Jul 20, 2009
1
0
0
Hi there
What do you do if you've been charged twice for one item? I purchased a £50 jacket in a sale on Saturday, along with about 20 other items and didn't realise until I got home that I've been charged twice for the jacket. I intend to return to the shop and explain my problem but what are my rights? What if they imply that I'm lying? Any advice gratefully received!
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
Hi Karen,

I am afraid you will be relying on their goodwill. There was a lady who was going round the country buying two items and claiming she was charged twice - she made £60,000 doing this. This proves that most shops will do it or because of this they might think you are trying to scam them.

Tony
 
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