I bought a LG Cookie from CPW and within a month it stopped charging. CPW store sent it off for repair - it came back with a note to say 'beyond economical repair' and 'internal damage' i.e they refused to repair it on the grounds that I may have damaged it myself in some way (which I havent). Consumer Direct helped and eventually Trading Standards wrote to CPW on my behalf with no result. I should add that I rang / wrote to CPW on at least 15 occasions and they were rude, obstinate and dismissive, refusing any form of escalation up their management ladder. I even wrote to the CEO / Owner (his email address is on their website) but of course it just goes to same person every time - yes the one who told me to go away the first time!!
I have now used the Money Claim Online service (i.e small claims service) to get my money back + costs. They are defending it and have a few days left to file their defence. I am incredulous - the lengths they have now gone to instead of replacing a phone which cant cost them more than 50 pounds, and I have been a long term customer of CPW (and still am with TalkTalk). Under the Sale of Goods Act I cannot possibly see how they can wriggle out of what is a very straightforward case of a faulty goods which went wrong within a month of purchase. Anyone else experienced this with CPW?
I have now used the Money Claim Online service (i.e small claims service) to get my money back + costs. They are defending it and have a few days left to file their defence. I am incredulous - the lengths they have now gone to instead of replacing a phone which cant cost them more than 50 pounds, and I have been a long term customer of CPW (and still am with TalkTalk). Under the Sale of Goods Act I cannot possibly see how they can wriggle out of what is a very straightforward case of a faulty goods which went wrong within a month of purchase. Anyone else experienced this with CPW?