I bought a camera (Canon IXUS 82IS) exactly 5 months ago and unfortunately it has developed a fault.
I've done a little research on the fault 'lens error' or 'e18' and discovered that this is a well known, very common problem with two ranges of cameras that Canon produce, unfortunately mine being one of them. In fact its so well known there's a wiki page, numerous dedicated websites and self repair guides.
My camera is obviously under warranty so my wife visited the store today, and tried to persuade them to exchange it for a different make, because everything we have read indicates that the problem is re-occurent, and becomes very expensive after the manufacturer warranty expires.
I believe however, reading your site that they are perfectly entitled to repair the camera the first time and I can't ask for a re-fund as yet. One of the things I noticed however is the following line from the website : " It is for this reason you are given a replacement item while the one you bought is being fixed". Can I just confirm that this means they are obligated to provide me with a replacement while that camera is being fixed? As I am about to go on holiday I am very eager to have a camera handy and I don't have any others.
I can't actually locate an actual sales of good act document. If the previous is true, could someone quote the section that describes this so I can quote it in the store when I attempt to get an initial repair?
Once I have had the repair done, I believe this should last a reasonable time (I have had suggested to me 6 years). If this is not the case, then does the fact that I reported the fault within the first 6 months then automatically mean I am entitled to a replacement? Or would they consider this from the time of repair?
Thanks for your help. I shall leave feedback as this progresses, hopefully it will be beneficial to someone.
I've done a little research on the fault 'lens error' or 'e18' and discovered that this is a well known, very common problem with two ranges of cameras that Canon produce, unfortunately mine being one of them. In fact its so well known there's a wiki page, numerous dedicated websites and self repair guides.
My camera is obviously under warranty so my wife visited the store today, and tried to persuade them to exchange it for a different make, because everything we have read indicates that the problem is re-occurent, and becomes very expensive after the manufacturer warranty expires.
I believe however, reading your site that they are perfectly entitled to repair the camera the first time and I can't ask for a re-fund as yet. One of the things I noticed however is the following line from the website : " It is for this reason you are given a replacement item while the one you bought is being fixed". Can I just confirm that this means they are obligated to provide me with a replacement while that camera is being fixed? As I am about to go on holiday I am very eager to have a camera handy and I don't have any others.
I can't actually locate an actual sales of good act document. If the previous is true, could someone quote the section that describes this so I can quote it in the store when I attempt to get an initial repair?
Once I have had the repair done, I believe this should last a reasonable time (I have had suggested to me 6 years). If this is not the case, then does the fact that I reported the fault within the first 6 months then automatically mean I am entitled to a replacement? Or would they consider this from the time of repair?
Thanks for your help. I shall leave feedback as this progresses, hopefully it will be beneficial to someone.
