My Parents purchased a Samsung TV - 23" Widescreen HD Ready LCD TV - With Freeview in November 2007. A few weeks ago it started changing channels on its own and is completely unwatchable. We contacted Amazon who the TV was purcahsed from and they have said it it nothing to do with them, the EU regs do not apply as it did not go wrong in the first 6 months and the Sales of Goods Act does not apply as it was not defective on purchase.
My argument is that a TV should be durable and should be expected to last longer than 20 months.
They have suggested we contact Samsung who have said they will send an engineer at a cost to us of £90 with no guarantee that they will be able to fix it.
We wrote back to Amazon again to ask about the durability point under the sale of goods act and they have again said the following:
We will not be offering you replacement, refund or a sum towards any repair costs for the product as the product was ok in the first 6 months and it is now beyond the 1 year warranty.
Help.....my parents cant afford a new TV and no one will help !!
Thank you
Liz
My argument is that a TV should be durable and should be expected to last longer than 20 months.
They have suggested we contact Samsung who have said they will send an engineer at a cost to us of £90 with no guarantee that they will be able to fix it.
We wrote back to Amazon again to ask about the durability point under the sale of goods act and they have again said the following:
We will not be offering you replacement, refund or a sum towards any repair costs for the product as the product was ok in the first 6 months and it is now beyond the 1 year warranty.
Help.....my parents cant afford a new TV and no one will help !!
Thank you
Liz
