I took a ring into the jewellers to be repaired after it had to be cut off.
I asked them to repair the ring. I paid full price for the repair.
On collection the ring was far smaller than it was before the repair and the hallmark had been removed.
I phoned the jewellers who said it should have been sized before repairing,
when i took the ring back to be repaired i was told that it would be fixed at no cost and i could pick it up the following week.
I went back the following week to find the ring had not been resized at all and they wanted me to pay for the resizing. After arguing with the shop assistants i managed to get them to accept partial responsibility and they agreed to pay half.
Should they be paying for the resizing in full as this was their mistake and at no point was i told about resizing before the repair was made?
Please can someone tell me where i stand - consumer rights etc
Thanks
I asked them to repair the ring. I paid full price for the repair.
On collection the ring was far smaller than it was before the repair and the hallmark had been removed.
I phoned the jewellers who said it should have been sized before repairing,
when i took the ring back to be repaired i was told that it would be fixed at no cost and i could pick it up the following week.
I went back the following week to find the ring had not been resized at all and they wanted me to pay for the resizing. After arguing with the shop assistants i managed to get them to accept partial responsibility and they agreed to pay half.
Should they be paying for the resizing in full as this was their mistake and at no point was i told about resizing before the repair was made?
Please can someone tell me where i stand - consumer rights etc
Thanks