Thanks for the v useful article on doorstep selling. You said it covers something bought where business takes place away from the organisation’s usual premises. Does this include a company base in London organising a course in Manchester? I went on a course at a hotel in Manchester in May and signed up (and paid for) another course. I cancelled 2 days later but the company’s refusing to give me a full refund and says it’s entitled to keep 5% of the course fee as per the contract I signed.
They’re also insisting that I sign a form to say I’m totally satisfied with the way the matter’s been handled and that I won’t tell anyone about the refund. Are they covered by the Regs and if so, shouldn’t I get a full refund? And are they allowed by law to add further conditions before returning my money? I'd appreciate any help you can give me.
They’re also insisting that I sign a form to say I’m totally satisfied with the way the matter’s been handled and that I won’t tell anyone about the refund. Are they covered by the Regs and if so, shouldn’t I get a full refund? And are they allowed by law to add further conditions before returning my money? I'd appreciate any help you can give me.