Wacom faulty graphics tablet

back in june i bought a £350.00 wacom graphics tablet from a on line retailer specialising in academic products for teachers and students. I have now got aproblem with the tablet as the commector socket has pushed into the unit and i cannot connect this to the computer as a student i need the tablet to do my work i have emailed the company twice about this its been seven days and still no reply I quoted the sale of goods act to them stating this needs to be rectifyed by they not by going back to the manufacturer as they state on there website (breach of sale of goods act)
ive tryed ringing several times them but i cannot get through i dont know what do do next?
any help would be very greatly apprieciated

thanks tony they actualy replyed to todays mail but i could not phone them as i got the reply to late i would rather talk to them via email. rather than phone as i cannot get through when i try, i got the tablet in june 2009.