Argos Policy about 30 days

Hi

Can someone clarify something for me.

I bought a sat box and it has USB ports on it.

I had asked the manufacture to contact me as Argos website info was limited.

Since i bought the box while waiting for a response, I found that I can not use USB memory stick or devices unless they are formatted correctly.

I tried contacting Argos to say, I bought this only 2 days ago and I not even opened it, but they are saying it is exempt from return?

How is this possible as I bought the item to do certain things, but it won't do it unless I end up paying for other items?


Thanks

Dunno said:

Hi

Can someone clarify something for me.

I bought a sat box and it has USB ports on it.

I had asked the manufacture to contact me as Argos website info was limited.

Since i bought the box while waiting for a response, I found that I can not use USB memory stick or devices unless they are formatted correctly.

I tried contacting Argos to say, I bought this only 2 days ago and I not even opened it, but they are saying it is exempt from return?

How is this possible as I bought the item to do certain things, but it won't do it unless I end up paying for other items?


Thanks

Click to expand...

Described as what?

I have tried to explain above, their info was brief and is always limited.

It's why I asked for a call back from the manufacture, while I placed a Reserve and Collect from store order.

When I bought the item, I finally got a call back and the manufacture said under what condtions I could do things.

No retailer is technical and always has the briefiest information.

Thanks

Thats' the reason why I keep saying, Ii asked for the manufacturer to call me back as Argos had limited info.

Argos doesn't mention alot, including storing Music, Photo's storage, Ethernet support (future use) etc etc.

It's the whole point you read reviews and ask the manufacturer.

The HQ is useless even from past experience and the Customer Service Centre just say, it exempt and we not allowed to resell products as they will be prosecuted for it.

I haven't even touched the unit, and not even checked if everything is in the box, as I wanted to make sure if it did the things I wanted it to do.

With Reserve and Collect you only have 2-3 days to pick up the item, so it's the only reason I went and picked it up.

Thanks

Full description is on the manufacturers site and also includes a Spec pdf and Manual.

Argos site, does not have full description, which I keep repeating, is why I read reviews and contacted the manufacturer for a ring back.

It just seems odd to me that Argos can avoid the right to cancel, Fit for Purpose, just because they don't describe the product fully, and then say exempt from 30 day return.

It's not the 30 day return I arguing on, but, can you not simply change your mind, if you find out, it won't do the things you wanted it to do, unless you buy additional items.

Thanks

I've been very reasonable and I noticed one otherthing, the manufacturer gives a standard 2yr warranty, yet Argos only give one.

I'll probably end up keepign the unit, and setup Linux or get a Linux formatter for Windows if one exists.

I don't think any other box does what this does.

Just to be clear on this, so you are saying, you can't buy an item and then decide you have changed your mind and return it?

I thought main retailers allowed you to, unless it's upto them to allow the return. I understand that Freeview boxes are exempt, as you should first check if you got the right setup, but my issue was mainly to do with the features.

Thanks