Hello, I'm new to this forum so v sorry if this is not the way to ask...
I bought a cotton wax jacket in April (2009) and have worn it less than 10 times, I noticed the other day that a small hole had appeared on the arm and also worn patches (nearly holes) in several areas - and another hole starting on the opposite arm in a similar place. I took the jacket back to the shop with my receipt. They informed me they would have to send it back to the distributor in London for him to 'assess' it and the shop owner marked my receipt as sending it for investigation. The owner said it could take upto 3-4 wks for a reply. The jacket cost £340 and i bought it on a Mastercard. I did ask for a refund but she said she couldn't give me one untill she had the distributor check it? Is this correct? She half indicated that I could have damaged it - however I know i haven't and the faulty places are areas where it would be difficult to scuff or damage. Please could you help me as I'm unsure as to what my rights are. Many thanks - and sorry for the long story!
I bought a cotton wax jacket in April (2009) and have worn it less than 10 times, I noticed the other day that a small hole had appeared on the arm and also worn patches (nearly holes) in several areas - and another hole starting on the opposite arm in a similar place. I took the jacket back to the shop with my receipt. They informed me they would have to send it back to the distributor in London for him to 'assess' it and the shop owner marked my receipt as sending it for investigation. The owner said it could take upto 3-4 wks for a reply. The jacket cost £340 and i bought it on a Mastercard. I did ask for a refund but she said she couldn't give me one untill she had the distributor check it? Is this correct? She half indicated that I could have damaged it - however I know i haven't and the faulty places are areas where it would be difficult to scuff or damage. Please could you help me as I'm unsure as to what my rights are. Many thanks - and sorry for the long story!
