I have owned and used my laser printer for several years and it works perfectly.
The manufacturer has now stopped making the toner cartridges for it so it is effectively obsolete and useless.
The retailer who sold me the machine is no longer in business.
I have written to the manufacturer asking that they supply a replacement machine and I have indicated that I am prepared to contribute to the cost of replacement.
The reply I have received advises that under the Sale of Goods Act as manufacturer they are not liable for sale and that I must take issue with the seller (which I cannot now do). Also that as they do not sell to the general public they are unable supply me directly with a replacement.
Do I have a legitimate grievance and if so what can I do to further my request for a replacement printer?
The manufacturer has now stopped making the toner cartridges for it so it is effectively obsolete and useless.
The retailer who sold me the machine is no longer in business.
I have written to the manufacturer asking that they supply a replacement machine and I have indicated that I am prepared to contribute to the cost of replacement.
The reply I have received advises that under the Sale of Goods Act as manufacturer they are not liable for sale and that I must take issue with the seller (which I cannot now do). Also that as they do not sell to the general public they are unable supply me directly with a replacement.
Do I have a legitimate grievance and if so what can I do to further my request for a replacement printer?
