Hello,
I purchased 2 bottles of herbal remedy tablets for a specific use. When they arrived and I opened one bottle the stench was appalling. Realising that they probably smelt worse than they tasted I took the recommended dose three times . By the time I got to the third dose I felt such nausea it was really awful. Imediately I realised that these pills werent for me (unusual as I take some other suppliments ok and there is nothing to suggest any untoward interaction with any other tablets on the website). I emailed the company the next day, asking if I could return the second bottle that was unopened. Originally the bottles were part of a deal where you get 2 for a reduced price. I was also worried about getting it back to them within the time period. They wrote back to me basically saying to try to take the pills with orange juice or something to mask the taste. I replied stating that I couldnt face it and I didnt want to repeat feeling that sick again also that I would be sending the bottle back to keep to the terms on their website. They replied stating that becuase I had opened one bottle, the goods were not in the original condition they came in and so no time limit applied and that they were debating wheather or not to give me a refund at all. I clearly pointed out that the remaining bottle has its seal intact.
What rights do I have? Each bottle is worth £25. I bought them as part of a double offer.. do they count as separate items? Am I eligible for a refund? They were certainly not fit for purpose as I couldnt even get to experience wheather or not they did what they stated they could. I would appreciate your help or any other similar experiences.
Many thanks
I purchased 2 bottles of herbal remedy tablets for a specific use. When they arrived and I opened one bottle the stench was appalling. Realising that they probably smelt worse than they tasted I took the recommended dose three times . By the time I got to the third dose I felt such nausea it was really awful. Imediately I realised that these pills werent for me (unusual as I take some other suppliments ok and there is nothing to suggest any untoward interaction with any other tablets on the website). I emailed the company the next day, asking if I could return the second bottle that was unopened. Originally the bottles were part of a deal where you get 2 for a reduced price. I was also worried about getting it back to them within the time period. They wrote back to me basically saying to try to take the pills with orange juice or something to mask the taste. I replied stating that I couldnt face it and I didnt want to repeat feeling that sick again also that I would be sending the bottle back to keep to the terms on their website. They replied stating that becuase I had opened one bottle, the goods were not in the original condition they came in and so no time limit applied and that they were debating wheather or not to give me a refund at all. I clearly pointed out that the remaining bottle has its seal intact.
What rights do I have? Each bottle is worth £25. I bought them as part of a double offer.. do they count as separate items? Am I eligible for a refund? They were certainly not fit for purpose as I couldnt even get to experience wheather or not they did what they stated they could. I would appreciate your help or any other similar experiences.
Many thanks
