Return of Faulty item without accessories & packaging

Z

zikkle

New Member
Oct 23, 2009
1
0
0
I purchased a camera approx 4 months ago from Tesco Direct and have mis placed the packaging and accessories which include data cable and instruction CD which came with the camera.
Tesco have refused a refund even thought I have proof of purchase because of this.

Can they do this.

:)
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
They can. However, is it reasonable. It is reasonable for them to expect all the accessories, but not the manual and the packaging. Alternative remedies could be a partial refund taking into account your usage and the loss of the accessories, a repair or a replacement of the camera only.

HTH

Tony
 
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