hi what are my rights in this situation.
To cut a long story short, comet came out to fix my freezer which broke within the 12 month guarantee period.
Without agreement with me they decided that a refund was more economical for them and wrote to tell me so. I really want them to reapir it or at the very least exchange it. problem is the diference between what I paid for the broken freezer and the cost of the cheapest one they currently have in store is £50 and they expect me to pay that.
Can I expect them to provide me with a working freezer at no cost to me or are they within their rights to basically refund me what I paid and leave me freezerless.
roger
To cut a long story short, comet came out to fix my freezer which broke within the 12 month guarantee period.
Without agreement with me they decided that a refund was more economical for them and wrote to tell me so. I really want them to reapir it or at the very least exchange it. problem is the diference between what I paid for the broken freezer and the cost of the cheapest one they currently have in store is £50 and they expect me to pay that.
Can I expect them to provide me with a working freezer at no cost to me or are they within their rights to basically refund me what I paid and leave me freezerless.
roger
