Hi
I hope somebody can guide me in the right direction.
I have a samsung tv that i bought from pc world for over £800 and 3 months down the line it has stopped working.
I rang pc world but they pointed me in the direction of the manufacturers and said i had to deal with them as its gone past 28 days.
I then rang samsung and they have agreed to send an engineer out to repair the tv.
My concern now is that after reading my sales of goods rights i should have made pc world fix the problem and not samsung. Have i done the right thing or should i go back to pc world? Am i entitled to a replacement with it being just over 3 months old?
Any help would be much appreciated
Thanks
Alan
I hope somebody can guide me in the right direction.
I have a samsung tv that i bought from pc world for over £800 and 3 months down the line it has stopped working.
I rang pc world but they pointed me in the direction of the manufacturers and said i had to deal with them as its gone past 28 days.
I then rang samsung and they have agreed to send an engineer out to repair the tv.
My concern now is that after reading my sales of goods rights i should have made pc world fix the problem and not samsung. Have i done the right thing or should i go back to pc world? Am i entitled to a replacement with it being just over 3 months old?
Any help would be much appreciated
Thanks
Alan