Hi,hope somebody can help.I bought a 42inch LCD TV in Curry's on 3 June, its stopped working, i phoned the help line explained the problem they'll send an engineer out,the problem is i don't want it repaired i want a new one its only 5 months old ,just been to the store spoke to the manager he refuses to replace or refund its got to be fixed by the tech team they only replace up to 28 days.where do i stand do i have any rights.
currys (not so helpfull)
- Thread starter lucky bonzo
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- currys
Hi Lucky,
Curry's are within their rights to offer a repair. If there are three failed attempts then you can demand a replacement or a refund. However, a replacement does not need to be new - it can be reconditioned and a refund can take into account the usage you have had.
Tony
Curry's are within their rights to offer a repair. If there are three failed attempts then you can demand a replacement or a refund. However, a replacement does not need to be new - it can be reconditioned and a refund can take into account the usage you have had.
Tony
I use my local Electrical Retailer these days, better value and customer service - Don't look at you blankly when you've got a problem!
It's always good to support local people and local jobs especially in rural areas
Alot of them are in Retra, giving you additional consumer rights too.
It's always good to support local people and local jobs especially in rural areas
Alot of them are in Retra, giving you additional consumer rights too.
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My experience with Currys was a TV that went wrong out of guarantee. I asked them to repair it in my home, as they said they would do when I bought it (I knew I had to pay) but they wouldn't even come out!
I pointed out what I had been told at time of purchase but they weren't interested. Went to the shop and they were worse than useless etc. Ended up taking action in the Small Claims Court and after about 6 months it was settled out of court when they sent me a cheque for £1000. TV cost me £1250 some 2.5 years before. Stick to your guns and don't let them intimidate you.
Will never buy from Currys again. Bought from local shop with 5 years on-site and they will give a replacement tv if original has to go back. Currys would not do this which again annoyed me as they said if they took the TV away to repair it it may take up to 6 weeks! They are a joke.
I pointed out what I had been told at time of purchase but they weren't interested. Went to the shop and they were worse than useless etc. Ended up taking action in the Small Claims Court and after about 6 months it was settled out of court when they sent me a cheque for £1000. TV cost me £1250 some 2.5 years before. Stick to your guns and don't let them intimidate you.
Will never buy from Currys again. Bought from local shop with 5 years on-site and they will give a replacement tv if original has to go back. Currys would not do this which again annoyed me as they said if they took the TV away to repair it it may take up to 6 weeks! They are a joke.