Hi,
I purchased a dehumidifier on 8th October 2008 on credit card. It has now ceased to work as it should. It does not extract moisture, it merely blows air ,so it is useless.
The item cost me £140 and I would expect it to last for a fair few years. A friend who purchased the same one before me is still working!
I spoke to the retailer who said it was out of warranty so I had no claim and that I should speak to the manufacturer. I spoke to them and they seemed a little surprised that it had broken (they stated a heating element must have gone).
How should I process a claim for a repair through my credit card company?
I have contacted them and they first advised me to see if it was covered under their "Extended Warranty Insurance" (this comes with an Egg Money Card.
However I cannot claim on this because the product was bought before they added this extra to the account.
What would my next course of action be?
Many thanks
Matt
I purchased a dehumidifier on 8th October 2008 on credit card. It has now ceased to work as it should. It does not extract moisture, it merely blows air ,so it is useless.
The item cost me £140 and I would expect it to last for a fair few years. A friend who purchased the same one before me is still working!
I spoke to the retailer who said it was out of warranty so I had no claim and that I should speak to the manufacturer. I spoke to them and they seemed a little surprised that it had broken (they stated a heating element must have gone).
How should I process a claim for a repair through my credit card company?
I have contacted them and they first advised me to see if it was covered under their "Extended Warranty Insurance" (this comes with an Egg Money Card.
However I cannot claim on this because the product was bought before they added this extra to the account.
What would my next course of action be?
Many thanks
Matt