Hi,
Not sure if this has been answered fully in the forums tried a search and cannot find exactly what I'm looking for - so apologies if this does exist elsewhere.
Vodafone are refusing to fix my blackberry bold handset under warranty claiming water damage. They have issued their standard letter and a photograph of supposedly my handset internals "proving" the damage.
I know for a fact that the phone has not been accidentally (or purposely!) exposed/immersed in liquid/steam rooms/bathrooms etc.
Furthermore the water damage indicator on the inside wall of the battery compartment is white as snow.
I feel that the photograph is pretty much useless as a) you cannot actually tell what you are supposed to be looking at that's wrong and b) there is no evidence that its actually my handset.
I read somewhere on this forum that you have consumer rights under warranty if the device has had normal usage. Is this correct and are there any legal documents or reference I can refer to?
Any other experiences or advice on what actions I can take would be very much appreciated.
I have already spoken to customer services and emailed them to no avail. They will not budge on their stance, but as I'm unaware of any consumer rights I may have to resolve this, I have not been able to use anything effectively to help.
Thank you.
Not sure if this has been answered fully in the forums tried a search and cannot find exactly what I'm looking for - so apologies if this does exist elsewhere.
Vodafone are refusing to fix my blackberry bold handset under warranty claiming water damage. They have issued their standard letter and a photograph of supposedly my handset internals "proving" the damage.
I know for a fact that the phone has not been accidentally (or purposely!) exposed/immersed in liquid/steam rooms/bathrooms etc.
Furthermore the water damage indicator on the inside wall of the battery compartment is white as snow.
I feel that the photograph is pretty much useless as a) you cannot actually tell what you are supposed to be looking at that's wrong and b) there is no evidence that its actually my handset.
I read somewhere on this forum that you have consumer rights under warranty if the device has had normal usage. Is this correct and are there any legal documents or reference I can refer to?
Any other experiences or advice on what actions I can take would be very much appreciated.
I have already spoken to customer services and emailed them to no avail. They will not budge on their stance, but as I'm unaware of any consumer rights I may have to resolve this, I have not been able to use anything effectively to help.
Thank you.
