xbox 360 probems

etsbed

New Member
Nov 17, 2009
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hi, i had a 360 in april 2008 had rrod in june 2009 xbox repaired free of charge now nov 2009 i have open tray error xbox want to charge me for repair they say its out of warranty 80 pounds over half the cost of a new one, do i have any rights in this?
 

etsbed

New Member
Nov 17, 2009
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hi tony, thankyou for your reply , i have another question for you,
what are the rights for people who have had these consoles with a mobile phone contract?do the same rights apply?
regards Deb
 

etsbed

New Member
Nov 17, 2009
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hi, just an update on my 360, still no joy from customer service they will not even let me speak to a manager, they say they are not authorised to give out this information, so i have took it upon myself to email the top execs, so far only one reply from a lisa brummel stating she is out of the office until 30th november but she has left me an email address and phone number of someone els going to give that a go, detais are suew telephone (001) 425-706-4811, thanks , deb
 

etsbed

New Member
Nov 17, 2009
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hi, just an update on my xbox 360, after a month i have managed to get microsoft to agree to a free repair, they say it is a gesture of good will as i have recieved poor customer service, for any one out there who can not find an address write to , xbox management support,microsoft ltd, microsoft campus, thames valley park, reading, rg6 1wg. i spoke eventually to a man called jeremy peters very helpful and not an xbox customer support adviser, regards, deb