My question is on behalf of my daughter, who works seven days a week and does not have an Internet service. She rents a (studio) flat, one room as, lounge, dining, sitting and bedroom and a –very -small, kitchen and toilet/shower room. I mention this because it has relevance to the furniture she bought and can actually fit in this Unit!
The only way she can have a Bed and somewhere to sit, is by buying a Bed Sofa. She went to one of the major stores and explained what she wanted i.e a Bed she would use every night and would convert to a sofa during the day. Following the stores advise she paid £1250 for said item. Within a month or two it was proving unsatisfactory. Quite frankly the bed does not lay flat, it has a –bulge- where it folds down. It is so noisy when lying on it that it wakes her up during the night.
About six weeks ago she complained to the store who sent out their ‘man’ to investigate. Yes the bed had a (slope) which would settle down in time! Typically, on that occasion the noise was not too bad but the expert told her “You know, this unit is NOT MEANT FOR USE AS AN EVERYDAY BED” But that was the reason she paid over £1200 for it. Initially she did not know what to do but yesterday she got sick and tired of this SofaBed, which she bought less than six months ago. She rang the store who informs her, We do not take back furniture??
Now I am not that clued up on Consumer Law but I’m sure this sort of thing must be covered somewhere and would welcome your advise.
Kind regards
JOD
The only way she can have a Bed and somewhere to sit, is by buying a Bed Sofa. She went to one of the major stores and explained what she wanted i.e a Bed she would use every night and would convert to a sofa during the day. Following the stores advise she paid £1250 for said item. Within a month or two it was proving unsatisfactory. Quite frankly the bed does not lay flat, it has a –bulge- where it folds down. It is so noisy when lying on it that it wakes her up during the night.
About six weeks ago she complained to the store who sent out their ‘man’ to investigate. Yes the bed had a (slope) which would settle down in time! Typically, on that occasion the noise was not too bad but the expert told her “You know, this unit is NOT MEANT FOR USE AS AN EVERYDAY BED” But that was the reason she paid over £1200 for it. Initially she did not know what to do but yesterday she got sick and tired of this SofaBed, which she bought less than six months ago. She rang the store who informs her, We do not take back furniture??
Now I am not that clued up on Consumer Law but I’m sure this sort of thing must be covered somewhere and would welcome your advise.
Kind regards
JOD
