The baby in question is my Gaggia Baby Twin Espresso coffee machine. About 18 months into a 2 year guarantee I noticed a drop in the steam system pressure.
I contacted the supplier Cafe Italia and they arranged for my machine to be returned to a Gaggia service agent, which was fine, but at that precise time Gaggia was taken over by Phillips, again that was fine as they sent me a service ref number.
The nominated service agent contacted me and arranged a pickup which I was very impressed with as that only took a day or two.
About 10 days later the machine was returned but after a few hours I realised that the machine had not been repaired. Sill no steam pressure!
I contacted the service agent and Phillips and another pickup was arranged, and was on its way within a week.
from this point I have not been able to contact the service agent as an answer phone cuts in to leave a message, guess what I have never had an answer.
Two or three days ago I tried to contact Phillips in an attempt to find out what was happening about mt coffee machine. I was making phone calls for over four hours, getting pushed from pone number to phone number. [About 15 in all]
In desperation I did manage to find a number on the official Phillips sight but again I was moved around on the phone getting nowhere.
On another Phillips Webb site I found an email address where I laid out my problem and received an email quite quickly acknowledging my email. That was three days ago. No other contact so far
What can I do now?
I contacted the supplier Cafe Italia and they arranged for my machine to be returned to a Gaggia service agent, which was fine, but at that precise time Gaggia was taken over by Phillips, again that was fine as they sent me a service ref number.
The nominated service agent contacted me and arranged a pickup which I was very impressed with as that only took a day or two.
About 10 days later the machine was returned but after a few hours I realised that the machine had not been repaired. Sill no steam pressure!
I contacted the service agent and Phillips and another pickup was arranged, and was on its way within a week.
from this point I have not been able to contact the service agent as an answer phone cuts in to leave a message, guess what I have never had an answer.
Two or three days ago I tried to contact Phillips in an attempt to find out what was happening about mt coffee machine. I was making phone calls for over four hours, getting pushed from pone number to phone number. [About 15 in all]
In desperation I did manage to find a number on the official Phillips sight but again I was moved around on the phone getting nowhere.
On another Phillips Webb site I found an email address where I laid out my problem and received an email quite quickly acknowledging my email. That was three days ago. No other contact so far
What can I do now?
