I have a query about the sale of goods act, hopefully someone will be kind enough to help me out.
I bought at TV and home cinema system (DVD player with speakers) from a big national electrical retailer about 2 years ago.
Recently the DVD player has stopped playing about 50% of DVDs that we try to play in it.
I contacted the company I bought it from and asked if I could get it repaired free of charge under the sale of goods act as it was only 2 years old.
I was made to contact their central customer services dept who told me I needed an independent engineers report first.
I had it tested locally by a specialist (at a cost of £30) and they found no fault with the hardware but said the software may be corrupt and they could not fix it.
I sent the report off and I have now been told by the retailer that it is beyond economical repair and they will offer me a gift voucher for £100 which includes a "refund" of the £30 I spent on the engineers report.
I cannot get a similar DVD player/cinema system for £100 (let alone for the net £70 I would be receiving). The cheapest is £130 and may not be of the same specification as the original.
I kept mentioning the sale of goods act on the phone but it got me nowhere. I haven't accepted their offer of a £100 gift card yet.
Could someone please advise me should I accept it and swallow the extra cost or should I be able to get it fixed or a replacement unit of comparable specification?
Many thanks in advance.
I bought at TV and home cinema system (DVD player with speakers) from a big national electrical retailer about 2 years ago.
Recently the DVD player has stopped playing about 50% of DVDs that we try to play in it.
I contacted the company I bought it from and asked if I could get it repaired free of charge under the sale of goods act as it was only 2 years old.
I was made to contact their central customer services dept who told me I needed an independent engineers report first.
I had it tested locally by a specialist (at a cost of £30) and they found no fault with the hardware but said the software may be corrupt and they could not fix it.
I sent the report off and I have now been told by the retailer that it is beyond economical repair and they will offer me a gift voucher for £100 which includes a "refund" of the £30 I spent on the engineers report.
I cannot get a similar DVD player/cinema system for £100 (let alone for the net £70 I would be receiving). The cheapest is £130 and may not be of the same specification as the original.
I kept mentioning the sale of goods act on the phone but it got me nowhere. I haven't accepted their offer of a £100 gift card yet.
Could someone please advise me should I accept it and swallow the extra cost or should I be able to get it fixed or a replacement unit of comparable specification?
Many thanks in advance.
