Help!
I'm in the middle of an argument with Ikea
with regards to claiming back £100 installation
deposit so that it can be put towards the
cost of the kitchen goods, and worktops instead.
Read kitchen goods as (wall units, appliances, and cupboards),
worktops, and installation of goods and worktops.
The sequence of events prior to the argument is as follows.
[Tuesday 24th Nov 2009]
IKEA's installation partners measure the kitchen, and send out an email
with estimated details of how much the goods cost (about £1650),
the worktop costs (about £450), and installation cost (£2580).
I noticed that installation cost was roughly the same as the
sum of the goods and worktop costs but slightly more.
The email did not mention what the total cost was.
The email did not look like an invoice.
I look at the wording of the email, and it suggested to me
that the installation cost was the total cost of the goods,
along with some other cost like VAT or labour.
Attached within the email were serveral PDF documents,
one document in particular was was the "Installation Invoice" which came to £2580.
At this point I assume that the £2580 cost is the total cost.
This installation invoice contained two tables of information.
The first table contained a summary of goods items, and worktop items, with a cost of £2330
The second table contained a summary of extra work that would need to carried out like fitting
electric items (lights, extra sockets etc) with a cost of £250.
[Thursday/Friday 26/27th Nov 2009]
The Ikea kitchen installation manager sends through a detailed final cost of the kitchen goods
and the worktop. The goods come to roughly £1550 and the worktop is about £550.
No mention of the actual total cost is stated anywhere.
[Monday 30th Nov 2009]
I re-read the email and it dawns on me that the total cost might actually
be closer to 4680 (1550 + 550 + 2580).
I look through all the PDFs, and the only document that resembles an invoice is
the installation invoice which stats £2580.
[Tuesday 1st Dec 2009]
Concerned that I might have mis-interpreted the figures I take a trip the my local
IKEA branch and seek clarification.
The kitchen assistant at the desk looks through all the documents that I have been sent,
and I explain the situation that I'm clearly unsure of what the total price is.
The assistant (who is surrounded by a few other collegues) looks through all
the paper work then states that the total cost is £2580.
At this point, I'm happy with the total cost.
[Wednesday 1st Dec 2009]
I speak to ikea's kitchen installation manager to talk through the
steps on how to proceed with the purchase. The conversation never covered the total cost.
I later that evening I visit the Ikea branch, add some handles to the goods list, and pay a
£100 deposit.
[Thursday 2nd Dec 2009]
The following day, I'm sent a new set of documents. In this set of documents, there is a document
that contails a clear invoice stating the total cost which is £4680.
[Friday 3rd Dec 2009]
I finally manage to contact the ikea installation manager and explain that I'm not happy with
the cost, and explain that I only paid the £100 deposit because I'd been told at the branch that
the total cost was £2580.
The manager insists that all costs were sent to me.
The manager insists that it was clear that the £2580 was the installation cost,
and therefore imply that it's not the total cost.
The manager suggests that it was therefore clear enough that the total cost was £4680
even though it was not stated anywhere.
The manager states that if i wish to cancel the installation, then I will loose the £100 deposit.
I state that I still wish to purchase the kitchen goods and worktops, but that I do not wish to
proceed with the installation. I would therefore like that £100 deposit transfered and applied
to the cost of the kitchen goods and worktops.
The manager stats that he is not in a position say that I will get the £100 back, or have the
power to transfer this so that it acts as payment towards the kitchen goods and worktop.
The situation is then noted down in the purchase notes, and is then forwarded onto
the main kitchen installation office.
What rights do I have towards getting my £100 back since my actions were based on poor information?
I'm in the middle of an argument with Ikea
with regards to claiming back £100 installation
deposit so that it can be put towards the
cost of the kitchen goods, and worktops instead.
Read kitchen goods as (wall units, appliances, and cupboards),
worktops, and installation of goods and worktops.
The sequence of events prior to the argument is as follows.
[Tuesday 24th Nov 2009]
IKEA's installation partners measure the kitchen, and send out an email
with estimated details of how much the goods cost (about £1650),
the worktop costs (about £450), and installation cost (£2580).
I noticed that installation cost was roughly the same as the
sum of the goods and worktop costs but slightly more.
The email did not mention what the total cost was.
The email did not look like an invoice.
I look at the wording of the email, and it suggested to me
that the installation cost was the total cost of the goods,
along with some other cost like VAT or labour.
Attached within the email were serveral PDF documents,
one document in particular was was the "Installation Invoice" which came to £2580.
At this point I assume that the £2580 cost is the total cost.
This installation invoice contained two tables of information.
The first table contained a summary of goods items, and worktop items, with a cost of £2330
The second table contained a summary of extra work that would need to carried out like fitting
electric items (lights, extra sockets etc) with a cost of £250.
[Thursday/Friday 26/27th Nov 2009]
The Ikea kitchen installation manager sends through a detailed final cost of the kitchen goods
and the worktop. The goods come to roughly £1550 and the worktop is about £550.
No mention of the actual total cost is stated anywhere.
[Monday 30th Nov 2009]
I re-read the email and it dawns on me that the total cost might actually
be closer to 4680 (1550 + 550 + 2580).
I look through all the PDFs, and the only document that resembles an invoice is
the installation invoice which stats £2580.
[Tuesday 1st Dec 2009]
Concerned that I might have mis-interpreted the figures I take a trip the my local
IKEA branch and seek clarification.
The kitchen assistant at the desk looks through all the documents that I have been sent,
and I explain the situation that I'm clearly unsure of what the total price is.
The assistant (who is surrounded by a few other collegues) looks through all
the paper work then states that the total cost is £2580.
At this point, I'm happy with the total cost.
[Wednesday 1st Dec 2009]
I speak to ikea's kitchen installation manager to talk through the
steps on how to proceed with the purchase. The conversation never covered the total cost.
I later that evening I visit the Ikea branch, add some handles to the goods list, and pay a
£100 deposit.
[Thursday 2nd Dec 2009]
The following day, I'm sent a new set of documents. In this set of documents, there is a document
that contails a clear invoice stating the total cost which is £4680.
[Friday 3rd Dec 2009]
I finally manage to contact the ikea installation manager and explain that I'm not happy with
the cost, and explain that I only paid the £100 deposit because I'd been told at the branch that
the total cost was £2580.
The manager insists that all costs were sent to me.
The manager insists that it was clear that the £2580 was the installation cost,
and therefore imply that it's not the total cost.
The manager suggests that it was therefore clear enough that the total cost was £4680
even though it was not stated anywhere.
The manager states that if i wish to cancel the installation, then I will loose the £100 deposit.
I state that I still wish to purchase the kitchen goods and worktops, but that I do not wish to
proceed with the installation. I would therefore like that £100 deposit transfered and applied
to the cost of the kitchen goods and worktops.
The manager stats that he is not in a position say that I will get the £100 back, or have the
power to transfer this so that it acts as payment towards the kitchen goods and worktop.
The situation is then noted down in the purchase notes, and is then forwarded onto
the main kitchen installation office.
What rights do I have towards getting my £100 back since my actions were based on poor information?
