My partner and I have been on the phone with orange all day with regards to her mobile phone contract and I am hoping someone can help us with what to do next.
She Is in the 9th month (I think) of her contract and her sony ericsson c902 has completely packed up it, wont work at all. She had a replacement handset in July but it just had all the same problems.
The rep on the phone was very enthusiastic about the 6 month warranty orange gave her for free on this phone because of the problems with the handset and that no other company was doing this, up until I questioned why they were handing out contracts with phones known to be faulty.
Also a rep my partner spoke to earlier was very rude and sarcastic to her.
Has anyone been in a similar situation? What are our options here do we have to accept it and fork out for a new phone ourselves? I feel like orange are being unreasonable
Any replies would be appreciated.
Cheers
She Is in the 9th month (I think) of her contract and her sony ericsson c902 has completely packed up it, wont work at all. She had a replacement handset in July but it just had all the same problems.
The rep on the phone was very enthusiastic about the 6 month warranty orange gave her for free on this phone because of the problems with the handset and that no other company was doing this, up until I questioned why they were handing out contracts with phones known to be faulty.
Also a rep my partner spoke to earlier was very rude and sarcastic to her.
Has anyone been in a similar situation? What are our options here do we have to accept it and fork out for a new phone ourselves? I feel like orange are being unreasonable
Any replies would be appreciated.
Cheers
