vauxhallparts.co.uk

mlewis09

New Member
Aug 15, 2009
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Scunthorpe
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I recently purchased an item from the vauxhallparts.co.uk website and paid for the item, I typed my secure password characters in the Visa secure page, and then the website crashed, apparently it was an issue with my bank's website being down for maintainence ... all payments were being backlogged for a few hours.

This was at 11:30pm on a Sunday night ... so when Monday morning arrived, I contacted the supplier, who confirmed the order had been received minus the payment ... so I made the payment again, this time it all went through ok.

The next day the item I had ordered arrived as did two charges on my bank statement, one from the Sunday and one from the Monday.

I got back in touch with the supplier who apologised again and again, they immediately refunded the second charge, even though their computer system still only showed one payment.

I was so impressed by the service that I decided I had to write about it here.