Out of Warranty rights?

johnnytuc

New Member
Dec 16, 2009
4
0
0
i purchased an epson printer all in one from amazon 13 mths ago, cost of £278.00,
the scanner has developed a fault and cannot be repaired, have i any rights in the sales of goods act that this item should have had a longer life expectancy? and isnt fit for the purpose it was made for?

amazon and epson are fobbing me off say i have had reasonable use out of it!!!....its only had minimal home use i dont run an office!!!

amazon have offered me a £45 voucher...to spend with them!

i reported this fault to epson 2 days after guarentee expired....but they have strict guidlines and say technology isnt infallible.

but when you consider the cost of the unit it should last longer.

johnnytuc
 

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
Hi Johnny,

How long would you reasonably expect a printer that cost £278 to last - I would say it is more than 13 months used under normal circumstances - I have an HP3310 al-in-one that has been going for at least three years.

There is a letter in this post that I have already sent to you that you can use to send to Amazon:

Faulty Playstation 3 Rights | Consumer Information

Remember that they don't have to give a full refund, so would £45 be enough to buy the same one second-hand.

Tony