Hi all
I have a Samsung omnia from phones for you. I got it on contract in December 2008. within the first 2 weeks it was not working. i returned it to the store and they apparently did not have another Omnia phone in any of the stock in the whole of the country. I was told i could have a like for like replacement at an additional cost of £70 to me. (No thanks was the reply, on a contract phone).
The phone was then repaired. The phone has since been repaired another two times, before, yes you can guess it becoming faulty again in December 2009 again.
I took the phone back to my local store where i got it, to be told this continual repairing of the phone was rediculas by the store manager and to return after the xmas holidays as it would be replaced as a good will gesture.
When i returned the store contaced their head office and they were told this was not the case as the phone had just gone out of its 12 month warrenty.
I then advised the young girl in the store who was serving me that the phone has a 24 month warrenty not 12 and it stated within the warrenty that it was the retailers responsibility to sort out. Phones 4 u head office then refused to have anything to do with the phone and told me via the girl to contact Samsung and speak with them and not phones 4 u.
I called Samsung, they were i thought helpful, told me that someone from their esculation team would call within 2 days to arrange a replacement phone - sorted i thought.
after 2 days nothing, i re-contacted Samsung and was told that the information i was given was incorrect. I was advised to return to phones 4 u and ask for copies of the fault reports and what had been repaired. then fax the reports to them. Given i dont have a fax in my home i asked if i could get the reports via e mail would Samsung accept them. No was the reply. aghhh
I spoke with my local phones 4 u store who did agree to me e mailing them to the store, and they then faxed off the reports. This took in total 2 hours to arrange. I was instructed by Samsung to call them 30 minutes after the fax to ensure they had the documents. Guess what, when i called they were closed.
I have done this and am again waiting, as the escualtion team only work monday to friday and as it is the xmas season they are closed.
can anyone help me and tell me what my rights are as i fear that not only has phones 4 u given me the run about, that Samsung is about to also.
I have a Samsung omnia from phones for you. I got it on contract in December 2008. within the first 2 weeks it was not working. i returned it to the store and they apparently did not have another Omnia phone in any of the stock in the whole of the country. I was told i could have a like for like replacement at an additional cost of £70 to me. (No thanks was the reply, on a contract phone).
The phone was then repaired. The phone has since been repaired another two times, before, yes you can guess it becoming faulty again in December 2009 again.
I took the phone back to my local store where i got it, to be told this continual repairing of the phone was rediculas by the store manager and to return after the xmas holidays as it would be replaced as a good will gesture.
When i returned the store contaced their head office and they were told this was not the case as the phone had just gone out of its 12 month warrenty.
I then advised the young girl in the store who was serving me that the phone has a 24 month warrenty not 12 and it stated within the warrenty that it was the retailers responsibility to sort out. Phones 4 u head office then refused to have anything to do with the phone and told me via the girl to contact Samsung and speak with them and not phones 4 u.
I called Samsung, they were i thought helpful, told me that someone from their esculation team would call within 2 days to arrange a replacement phone - sorted i thought.
after 2 days nothing, i re-contacted Samsung and was told that the information i was given was incorrect. I was advised to return to phones 4 u and ask for copies of the fault reports and what had been repaired. then fax the reports to them. Given i dont have a fax in my home i asked if i could get the reports via e mail would Samsung accept them. No was the reply. aghhh
I spoke with my local phones 4 u store who did agree to me e mailing them to the store, and they then faxed off the reports. This took in total 2 hours to arrange. I was instructed by Samsung to call them 30 minutes after the fax to ensure they had the documents. Guess what, when i called they were closed.
I have done this and am again waiting, as the escualtion team only work monday to friday and as it is the xmas season they are closed.
can anyone help me and tell me what my rights are as i fear that not only has phones 4 u given me the run about, that Samsung is about to also.