I bought an Hp Laptop (Pavilion dv 9500) from Comet store 20 months ago for £999.99 and four months ago it crash first time, since that time my laptop was three times in service, they already twice replaced motherboard. Everything indicates I bought a laptop with faulty graphic card. During My research on the internet I found Nvidia statement (w.nvidia.com/object/io_1215037160521.html]NVIDIA Provides Second Quarter Fiscal 2009 Business Update[/url] ) which confirming my suspicions ( my laptop is equipped with faulty Nvidia 8600 graphic card ). Problem with those laptops is wider described on Hp forum :
h30434.www3.hp.com/t5/tag/dv9500/tg-p/board-id/Display
Hp forum tells me that is not just me having that problem with those kind of laptops, and this problem is quite common. Unfortunately as I found out on Hp forum there is no way to fix this problem permanently and I can expect further problems with my laptop. When I was baying this laptop I wasn`t aware about this problem . My laptop is still on extended guarantee .
My questions are :
- what are my rights in this case
- how many times they can fixing my laptop
- and what I can do to sorted this problem out, maybe I can demand replacement or refund ?
Can anyone help please .
h30434.www3.hp.com/t5/tag/dv9500/tg-p/board-id/Display
Hp forum tells me that is not just me having that problem with those kind of laptops, and this problem is quite common. Unfortunately as I found out on Hp forum there is no way to fix this problem permanently and I can expect further problems with my laptop. When I was baying this laptop I wasn`t aware about this problem . My laptop is still on extended guarantee .
My questions are :
- what are my rights in this case
- how many times they can fixing my laptop
- and what I can do to sorted this problem out, maybe I can demand replacement or refund ?
Can anyone help please .
