I'm not sure if this is a specifically Scottish thing, but here in Glasgow most people living in tenements have a factor who basically deals with all communal issues. Eg they get the stairs cleaned, deal with roof repairs etc. They have a bit of a reputation for being licences to print money, and certainly every time I've dealt with ours, I've come away wondering what I'm paying them for. I just wondered whether anyone has had any good experiences with their factor, and indeed if this system even exists down south?