I purchased a tv in november and it seems to have a fault the shop said I need to see manufacturer. Samsung have replace the pcb but the problem is still there. They now want to take tv away to test it. I just want a refund or new tv. Consumer direct say I can only get repair not refund as it is a luxury item.
Samsung 8000 led tv
- Thread starter Fod75
- Start date
I am afraid COnsumer Direct are correct, but not because it is a luxury item. You have to give the retailer reasonable opportunity to fix the tv before you demand a refund. Reasonable is a least a couple of times.
I know that is not what you want to hear I would be gutted. BTW I would be interested to know what specific television model it is as would others I guess.
Tony
I know that is not what you want to hear I would be gutted. BTW I would be interested to know what specific television model it is as would others I guess.
Tony
Today I have spoken to the retailer about the fact my tv is being picked up by Samsung repair center tomorrow and that I would be without a tv while they check it over. So I was wondering if they had to supply me with a temporary replacement. The retailer said he has never done this and won't be doing so in this instance. I also have to have the day off work tomorrow which will cost me a days wages.
I have noticed that the tv has some slight marks on the the back where the engineer replaced the pcb last time, I am scared to death of them taking it away for however long.
I have noticed that the tv has some slight marks on the the back where the engineer replaced the pcb last time, I am scared to death of them taking it away for however long.
You would struggle to get a replacement while it is being repaired. Retailers only have to do this if you can prove significant inconvenience. I can't think of many situations where this would apply to televisions. Perhaps it you were elderly and all you could do was sit in front of the TV all day
Tony
Tony