hi all,
i bought and paid for a specific delivery on a television for the 10/12/09
between 8am and 6pm. the item never showed up ,so i rung the service
desk that night, had loads of apologies and sorrys and rebooked item for
next day 11/12/09 again between 8am and 6 pm. again no item delivered
and as on both occasions no communication from them, i had to contact
them that night, was not pleased with thier excuses, and cancelled the
order. had a full repayment including delivery charge a week later.
i than wrote to this company asking for payment of 2 days wages at a
cost of 185 pounds a day and 2 return train journeys to my parerents home
which was the delivery address, as they are infirm and housebound, and
could not take delivery, a round trip of 110 miles return journey done twice.
the retailer rung me to say that they will pay back travel costs and might
pay one days wages if i can prove what i earn. i did this with a letter
from my company. had a call from the retailer today and they are prepared
to pay full travel costs at 42.50 pounds, but only 75 pounds wages, which
is less than half a days wages. i have asked them to send this in writing,
but i have not accepted this or declined the offer.
now the big question is do i consider my self lucky that i have had a offer
of compensation , or have i any rights to insist on more money. as i dont
agree with only half a days wages, they caused me to have a 2nd day off
and the item still did not arrive.
in fact i had to lose a 3rd days wages to recieve a delivery off another
retailer who did show up . also their comment that i would of had to take
the first day off to recieve television anyhow. yes!!! if it had turned up/
thanks in advance for any help in this matter
regards james
i bought and paid for a specific delivery on a television for the 10/12/09
between 8am and 6pm. the item never showed up ,so i rung the service
desk that night, had loads of apologies and sorrys and rebooked item for
next day 11/12/09 again between 8am and 6 pm. again no item delivered
and as on both occasions no communication from them, i had to contact
them that night, was not pleased with thier excuses, and cancelled the
order. had a full repayment including delivery charge a week later.
i than wrote to this company asking for payment of 2 days wages at a
cost of 185 pounds a day and 2 return train journeys to my parerents home
which was the delivery address, as they are infirm and housebound, and
could not take delivery, a round trip of 110 miles return journey done twice.
the retailer rung me to say that they will pay back travel costs and might
pay one days wages if i can prove what i earn. i did this with a letter
from my company. had a call from the retailer today and they are prepared
to pay full travel costs at 42.50 pounds, but only 75 pounds wages, which
is less than half a days wages. i have asked them to send this in writing,
but i have not accepted this or declined the offer.
now the big question is do i consider my self lucky that i have had a offer
of compensation , or have i any rights to insist on more money. as i dont
agree with only half a days wages, they caused me to have a 2nd day off
and the item still did not arrive.
in fact i had to lose a 3rd days wages to recieve a delivery off another
retailer who did show up . also their comment that i would of had to take
the first day off to recieve television anyhow. yes!!! if it had turned up/
thanks in advance for any help in this matter
regards james
