Hi all,
I recently purchased a preowned 60GB PS3 from Gameplay for £170, that received the YLOD after just two days of receiving it. Also, the controller was faulty.
I contacted them immediately. They stated as it comes with a standard one year manufacturing warranty, I could have a replacement or refund. They had none in stock so I was left with the refund.
I was one of those people who had to settle for a 40GB PS3 (which is still going strong) back in December 2007 when the 60GB was phased out and stock ran dry, I renewed my search for a 60GB last year, as I will fully use all the additional features.
I contacted Sony, who asked for me to fax the sales invoice. A day later they called me to state that as it is preowned and out of warranty I would have to pay for the repair.
I know that under the Sale of Goods Act I can request a repair from the retailer, but wouldn't them offering a refund be seen as an amicable resolution? Do I have to take the refund?
Could I even push Sony for a free repair? is it hard to proof the inherent fault the 60GB seem to have given the widespread articles and topics on the matter, the media attention (watchdog). Sony themselves seem to spout on about the consoles 10 year lifespan yet many 60GB consoles can barely reach 3 years..
Thanks for reading!
Simon
I recently purchased a preowned 60GB PS3 from Gameplay for £170, that received the YLOD after just two days of receiving it. Also, the controller was faulty.
I contacted them immediately. They stated as it comes with a standard one year manufacturing warranty, I could have a replacement or refund. They had none in stock so I was left with the refund.
I was one of those people who had to settle for a 40GB PS3 (which is still going strong) back in December 2007 when the 60GB was phased out and stock ran dry, I renewed my search for a 60GB last year, as I will fully use all the additional features.
I contacted Sony, who asked for me to fax the sales invoice. A day later they called me to state that as it is preowned and out of warranty I would have to pay for the repair.
I know that under the Sale of Goods Act I can request a repair from the retailer, but wouldn't them offering a refund be seen as an amicable resolution? Do I have to take the refund?
Could I even push Sony for a free repair? is it hard to proof the inherent fault the 60GB seem to have given the widespread articles and topics on the matter, the media attention (watchdog). Sony themselves seem to spout on about the consoles 10 year lifespan yet many 60GB consoles can barely reach 3 years..
Thanks for reading!
Simon
