At the end of last year, in order to beat the VAT rise, I ordered via the net an motherboard, CPU and memory upgrade package.
The seller, a recognised company, does not send a confirmation email.
The goods arrived on the 4th January but the motherboard was a grade lower than described, primarily no essential on-board firewire , and only 1Gb of memory supplied rather than the 2Gb.
I rejected by email the board as unfit for purpose and asked the company why these errors had occurred and how they intended to put them right.
I, also, checked and kept a copy of the relevant page on their site.
The email was receipted but I didn't seem to receive a reply.
Within 24 hours the web site had been altered to reflect the delivered goods.
A week later, I formally wrote to the company, using signed for.
Once again, that didn't seem to receive a reply.
However, I then checked my mail logs and found that two emails from the company had been dumped by Spam Haus.
I, then, emailed the company again and have now received a reply containing copies of those emails. (This reply surprisingly didn't register a score on Spam Haus)
The cost difference between the original description of the goods and the current description was under £30 which is why I thought it was a good offer and why I went for their upgrade package.
In the reply, the company says the description was a mistake and the only offer they make is either a full refund or a firewire board.
I wonder what my position is as not only have I received goods of inferior value and quantity but I've also suffered a loss on the VAT and interest on my credit card as well as the hassle of sorting their errors out.
Thoughts anyone.
The seller, a recognised company, does not send a confirmation email.
The goods arrived on the 4th January but the motherboard was a grade lower than described, primarily no essential on-board firewire , and only 1Gb of memory supplied rather than the 2Gb.
I rejected by email the board as unfit for purpose and asked the company why these errors had occurred and how they intended to put them right.
I, also, checked and kept a copy of the relevant page on their site.
The email was receipted but I didn't seem to receive a reply.
Within 24 hours the web site had been altered to reflect the delivered goods.
A week later, I formally wrote to the company, using signed for.
Once again, that didn't seem to receive a reply.
However, I then checked my mail logs and found that two emails from the company had been dumped by Spam Haus.
I, then, emailed the company again and have now received a reply containing copies of those emails. (This reply surprisingly didn't register a score on Spam Haus)
The cost difference between the original description of the goods and the current description was under £30 which is why I thought it was a good offer and why I went for their upgrade package.
In the reply, the company says the description was a mistake and the only offer they make is either a full refund or a firewire board.
I wonder what my position is as not only have I received goods of inferior value and quantity but I've also suffered a loss on the VAT and interest on my credit card as well as the hassle of sorting their errors out.
Thoughts anyone.
