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Hi, I hope someone would be able to give me a little advice.
We received a deposit from our customer of £500 (total job £800). We have carried out most of the work, but the customer then cancelled the order.
We still hold the goods (value just over the £500) and have offered the customer the goods which he was quite happy to accept.
He has now changed his mind and feels that he is not getting value for money and that we should give more of his deposit back as well as his goods.
These goods were bespoke and specifically made for him.
Any help out there please.
Thank you
Jonni
We received a deposit from our customer of £500 (total job £800). We have carried out most of the work, but the customer then cancelled the order.
We still hold the goods (value just over the £500) and have offered the customer the goods which he was quite happy to accept.
He has now changed his mind and feels that he is not getting value for money and that we should give more of his deposit back as well as his goods.
These goods were bespoke and specifically made for him.
Any help out there please.
Thank you
Jonni