I would appreciate some advice regarding the best way to get a refund from Sony UK - at the moment I am concidering using the small claims court
In November I bought a Sony Vaio (£2,000 top of the range) directly from Sony UK off their UK website
I rang ahead before placing the order to explain that I needed next day on site warranty cover (as Dell) because it was a business PC
I was told exactly what warranty to order by the Sony staff
I ordered the laptop and warranty on the same order and paid for them at the same time
Within days of receiving the laptop in December I started reporting to Sony that it was faulty – after many software updates and complete refreshes I finally asked for Sony to send an engineer to address the faults (freezing up several times a day)
At this point they advised me that the warranty I had was not valid with the PC I bought and that they would only honour a return to base repair
My argument is that I ordered the warranty with the laptop and without the warranty the laptop is useless to me and not fit for the purpose I bought it for (and explained to Sony that I was buying it for)
I believe that Sony should either
• Send an engineer
• Or issue me with a full refund
Sony have told me clearly that they will only repair the laptop if I use their return to base service
I can’t get anywhere further with Sony and intend to pursue a claim through the small claims court – I would appreciate any views or experience anyone might have
Many thanks
Red
In November I bought a Sony Vaio (£2,000 top of the range) directly from Sony UK off their UK website
I rang ahead before placing the order to explain that I needed next day on site warranty cover (as Dell) because it was a business PC
I was told exactly what warranty to order by the Sony staff
I ordered the laptop and warranty on the same order and paid for them at the same time
Within days of receiving the laptop in December I started reporting to Sony that it was faulty – after many software updates and complete refreshes I finally asked for Sony to send an engineer to address the faults (freezing up several times a day)
At this point they advised me that the warranty I had was not valid with the PC I bought and that they would only honour a return to base repair
My argument is that I ordered the warranty with the laptop and without the warranty the laptop is useless to me and not fit for the purpose I bought it for (and explained to Sony that I was buying it for)
I believe that Sony should either
• Send an engineer
• Or issue me with a full refund
Sony have told me clearly that they will only repair the laptop if I use their return to base service
I can’t get anywhere further with Sony and intend to pursue a claim through the small claims court – I would appreciate any views or experience anyone might have
Many thanks
Red
