Hi,
I bought a PC online from Ebuyer.com and it failed after 6 months. I sent it back (they paid for the courier) under warranty more than 3 weeks ago. It is unrepairable, they say, and there is no replacement. I can get an alternative PC for £35 more but it is unsuitable to me.
I asked for my refund to be paid into my bank account rather than a credit note because I don't want to use Ebuyer again and now they are saying I can have only a partial refund.
I have been without my PC since 29th January and it was only after I chased them three times that they told me the PC was unrepairable and that there was no replacement.
Please can you tell me if:
1 - am I entitled to a full refund;
2 - I need not accept a credit note;
3 - I am entitled to some kind of compensation because it has taken them so long to deal with the problem (or at least I can use this as a bargaining chip to get a full refund)?
Thanks very much for your help,
Gordon Imroth.
I bought a PC online from Ebuyer.com and it failed after 6 months. I sent it back (they paid for the courier) under warranty more than 3 weeks ago. It is unrepairable, they say, and there is no replacement. I can get an alternative PC for £35 more but it is unsuitable to me.
I asked for my refund to be paid into my bank account rather than a credit note because I don't want to use Ebuyer again and now they are saying I can have only a partial refund.
I have been without my PC since 29th January and it was only after I chased them three times that they told me the PC was unrepairable and that there was no replacement.
Please can you tell me if:
1 - am I entitled to a full refund;
2 - I need not accept a credit note;
3 - I am entitled to some kind of compensation because it has taken them so long to deal with the problem (or at least I can use this as a bargaining chip to get a full refund)?
Thanks very much for your help,
Gordon Imroth.