Overclockers UK and computer parts

harlon

New Member
Mar 8, 2010
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THere is a lot of info here so bare with me, i have had to make a detailed account of everything that has happened so far since i started to build my 2nd custom computer in november 2009

SO here is the diary

23rd nov ordered parts to build a new computer
25th nov put computer together but was unstable (in excess of 100 BSODs freezes crashes etc over this process)
25th nov phoned OCUK tech support for help was informed that it was likely to be a psu not able to provide enough power
25TH nov ordered new psu to fix the possible causes of preivious problems.
26th nov revieced a reply to a forum post telling me that faulty RAM was causing the problem
26th nov phoned OCUK to explain all the problems and request and RMA number for a refund and asked them to recomend a compatable
replacement from a brand i trusted (corsair)
26th nov ordered new RECOMENDED! RAM from the trusted brand (corsair) and posted the faulty OCZ RAM back to OCUK.
28th nov new RAM (corsair) arrived and i installed it in the machine
28th nov still experienced problems with the computer not functioning properly
1st dec Refund given for the faulty OCZ RAM

1st dec onwards
still having problems with the computer, made several calls to OCUK tech support who told me to test my components
tested RAM with memtest86 and with windows memory diagnostics tool came back as PASSING all tests
tested the seagate hard disk and that PASSED all tests as well from seatools hard disk diagnostic

phoned up OCUK again to report my findings and that i was still experiencing problems with the computer
they told me to test the CPU


tested the CPU which PASSED as well according to OCUK (based on 6 hours of stress testing with prime95
and realtemp)
22nd feb After a ton more of forum posts some1 points out that the corsair ram i have isnt on any compatability list so i call up
ocuk to ask for a refund as this was not what i asked for which they said they couldnt do as its not faulty
23th feb filled out a complaints form online explaining that i was recomended a different product than what i asked.
26th feb phoned OCUK to explain the problems i was still experiencing and all the tests they told me to run and
what my reults were.
Was told that this sounded like a faulty mobo (MSI) and was advised to send the board back to them for testing.
So as i was advised i asked for another RMA number to send back the mobo for a refund and order different
parts which basicaly ment giving up on this 1 and buying a new computer.

27th feb ordered new gigabyte mobo a cpu, heatsink and ram to build the new computer
1st march i get an RMA number for the corsair ram
1st march checked the progress of the MSI mobo RMA to find that the result was that they tested it and declared it as not
faulty and sent it back to me which cost extra.

1st march New parts arrive and so i installed all of them but machine started producing smoke
2nd march took a while figuring out what had blown and it was the PSU which has also fried the mobo and the video card smelt burned as well
3rd march RMAd a faulty PSU and a mobo which was burned out by the PSU and the corsair ram and the smelly video card
5th march recieved replacement gigabyte mobo and the video card game back as they said it was fine
5th march chcked the progress of the PSU RMA to find out "we are waiting for a replacement from our supplier"
i phone ocuk to ask what this means am i told that they sent my psu back to corsair for them to send a replacement which when they get it would be sent to me
and this could take up to 28 WORKING days (thats over 1 calendar month) and theres nothing they can do about it
5th march i send ANOTHER complaint from to thier system explaining that under staturatory instrument 3045
The Sale and Supply of Goods to Consumers Regulations 2002
article 48B Repair or replacement of the goods
(2) If the buyer requires the seller to repair or replace the goods, the seller must -

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

and that 28 days was not in accordance with (a)
and that i requested them to reimburse me for the postage costs for sending them the faulty PSU and MOBO in accordance with (b)

9th march revieced replacement psu
9th march installed PSU in computer
9th march got mobo out of packaging to find it had a few damaged pins
9th march phoned up OCUK and explained i had been sent a damaged motherboard and i wished for a replacement, i spoke to JAMES at thier office
he issued me with another RMA number and told me he would get it looked at as soon as possible due to the long running problems i had been experiencing.
10th march posted mobo
11th march checked progress of RMA online and discovered it was being sent back instead of replaced
12th march phoned OCUK to ask why, was told that they wouldnt replace it on the grounds that bent pins in the socket voids the warranty. They claim i was told that i had been informed this would happenof this when i requested the RMA and that i insisted in sending it anyway (which was not the case)
Had i been informed of this why would i want to waste the £8.65 sending it to them pay £10 fee for them looking at it + postage back to me + VAT

TO this day i am still waiting for them to issue me a refund on the Corsair memory and i have not recieved a reply about my request for reimbursement for the postage costs
i incurred when sending back the faulty items.

WHat can i do about the most recent problem to do with the damaged motherboard and what can i do about recovering the costs i incurred posting them the faulty items.
 

neon-lightning

New Member
May 16, 2010
1
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0
Take the matter up with your credit card company and also trading standards, I had to do this to get my money back from overclockers uk.