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Faulty Watch Under 2 year Warranty

Posted 12th March 2012 at 03:45 PM by c4nd1_83

Some advice required.
About 14 months ago I purchased a watch (1400) from a London watch company. They are a stand alone watch company that retail various top end watches.
In the past 2 months I have had to send the watch back twice for repair, under warranty.

The 1st occasion was because the watch kept stopping and was not holding its charge and a part of the watch's logo had fallen off.

The watch was sent back to me in worse condition after this and it is running fast and over a whole day it ended up being 5 hours fast.

I have since sent the watch back again.

I have asked for a full refund and the company are point blank refusing to do this. I have said the watch is not "fit for purpose" and that it is falling apart and not reading the time correctly. I cannot see how this watch is going to last the life that it has been advertised to. Apparetly the watch has "accurancy under adverse conditions".
Seeing as the watch has never been in any adverse conditions, yet still isnt reading the right time and falling apart I feel the only options is for a full refund so I can purchase another watch that is actually going to last.

Any advice as to were I stand and what I can do next would be great.

Posted in Uncategorized
Views 4427 Comments 3
Total Comments 3


  1. Old Comment
    First of all because you have had the watch over six months, you lose an automatic right to rejection.

    Clearly it is faulty by what you say so the retailer has to repair/replace it or give you a partial refund or price reduction.

    If you want it repaired or replaced and the retailer won't do this, then you need to inform them that you will have it examined by a watch specialist and get a report. If proved faulty they will have to pay for the report.

    With this report you present the retailer with the evidence and if they do not repair it satisfactory then you will have to take them to the small claims section of the county court.
    Posted 19th March 2012 at 03:19 PM by trickygj trickygj is offline
  2. Old Comment
    By the way you have posted your problem in the blog section. It will probably be answered quicker if in the consumer forum section next time :-)
    Posted 19th March 2012 at 03:20 PM by trickygj trickygj is offline
  3. Old Comment
    The watch is still with the retailer. He called me and said that there was not a fault with the watch apparently, but as he is good friends with the MD of the watch brand he has had a word and persuaded the MD to fit a whole new mechanism in the watch apparently. He went on about saying do i suffer with static shocks as this can effect the watches function on the rare occasion. To be honest i think this retail manager is feeding me full of lies. The watch is not going to be back with me for another 3 weeks now. How ridiculous does this sound?
    Posted 20th March 2012 at 02:13 PM by c4nd1_83 c4nd1_83 is offline

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