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Rating: 2 votes, 3.00 average.

REFUND Rights with Zara.com WORST T&C

Posted 17th February 2012 at 02:44 PM by hanky

I purchased items from Zara on 08/01/12 online for delivery to store and items arrived on 12/01/12. I had 15 days to collect it otherwise it will get returned and refunded automatically. I was planning to collect it in week following 20/01 but had a grievance and went out of country. I informed Zara about death and travel on 26/01 - day before I left, and sought their approval. They told me I could collect items later. But I had to visit the store the same day still because of other issue and collected this order as well. I was told that I had 30 days to return it by store staff.

Came back on 15/02 and called Zara to inquire status of other orders and return of this order. They told me that I cannot return as it is past 30 days from order date, and they are quoting T&C on purchase date. They are telling me that since I collected the items on 26th only, they didn't put any notes on the order regarding return

Can I do something about it to get them to refund me the money ? I don't want the items as they dont fit. Items are brand new - not even worn once

Other facts
1) Noticed that none of their emails - order confirmation, shipping or delivery emails provide return T&C. Not even the invoice. There are no T&C till

2) Can they quote returns from the date of order rather than date of collection. This is distance selling and all other retailers apply it from date of collection/delivery in UK.

Would appreciate advise.

Worst customer experience to date. They are just prolonging the grief I have to deal with already
Posted in Conusmer Rights
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