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Rating: 3 votes, 4.67 average.

Carpet Pile Reversal

Posted 2nd April 2012 at 03:00 PM by Haydn Trezise

Ref Carpet Pile Reversal. I am now retired but in 1978 I established a Independent Consultancy trading as the 'Arbitration & Advisory Service for the Carpet Trade & Floorcovering Trade' - Pile Reversal was always on the agenda. PR is a phenomenon. A major issue facing consumers is that the Industry always has and still does alike it with 'shading'. Shading and PR are unequivocally two seperate problems. Shading is a recoverable characteristic where normal disturbance of the carpet pile yarn results in colour variation. PR is a permanent condition whereby the resulting colour variation cannot be corrected. During my time with Carpet Manufacturing, I have witnessed PR in lengths of material, being cut for despatch to retailers. The offending lengths were rejected as sub-standard. PR has also been identified on numerous occassions by carpet fitters, prior to installation. Pile Reversal is permanent and can occur at the manufacturers. It is also true that it can manifest itself soon after the purchase. In my opinion, the article in the 'Stocklists' on PR is too implicit and misleading for many inexperienced members of the retail sector of the trade. I have represented very many clients across the Country and Wales in either the Small Claims or County Courts with regard to complaints against PR. In every case, the judgement was in favour of my client. Not one single case was lost. The defendants have included some of the largest and prestigious manufacturers and retail groups in the Country.
My advice to any consumer with a case of Pile Reversal is to firstly, get a report from a qualified Independent Consultant. Not any inspector from a Company with affiliations to the Carpet Industry where impartiality might be questiionable. If PR is confirmed, take out proceedings in the County Court. In my opinion, PR is always a justifiable complaint.
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