Consumer Information

Hi there,

this may sound nuts but I have a kitten called Peter, when he was born everything seemed ok, but a few months on i noticed a lump on his belly.

I took him to the vets and they told me he had a hurnia and so we paid £200 to get it fixed, he was in and out of the vets for week for check ups and has gained a hate for the vets ; (.

Anyway, months passed and we thought we had a happy kitten but now the hurnia is back and the vets who were supposed...

I purchased a desk from a high street store, made full payment, and arranged for delivery a few days later. An hour later, I realised it would not fit in with my decor and cancelled the order. There were no terms and conditions printed on the invoice, displayed in the store or brought to my attention when purchasing.As the desk had not been despatched or delivered, I think the shop is unfair to charge me 25% of the cost as a cancellation penalty. What are my rights here?

I have just moved to a village and house surrounded by very tall trees. Can't have Sky and no tv reception, so called in a tv aerial company who fitted a 10 ft super high digital benchmark aerial and 1 x 4 way variable screened M.H. amp + PSU. This was mid July. Now we can only get a couple of stations from BBC nothing from ITV and hardly any of the freeview ones. We have a 12 month guarantee. Phoned the company to find out they have been taken over because they were in difficulties. The new...

Hi
l recently sent my passport by Royal Mail recorded delivery to an immigration agent for a visa to be attached.
The passport was sent in a self gummed envelope along with some other paperwork.
The envelope arrived at its destination with it's contents, Minus my passport.
The theft was reported to the police and l have since paid for and received a new passport.
l claimed from Royal Mail using their claims form.
They have refused to compensate me saying...

I am being taken to Court. The 'builder' is asking for money for work that has not been carried out. He has been paid £49 000 by the insurance company (they do not appear to be concerned that they also were charged for work not carried out) and is looking for another £35 000 from us. This was a result of flood damage. In addition to this I have paid plumbers, joiners and structural engineers fees. I have a solicitor dealing with the court notice-can anyone help?