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Help Vinyl flooring fitted different shades

Posted 31st January 2012 at 11:10 PM by robby

I had a new vinyl floor fitted 2 planks did not touch the skirting so I complained after many weeks the shop arranged for the fitter to return he removed the 2 planks and replaced them with 2 of a different colour & texture looks bad. I have complained again and asked them to come and see they do not want to know any suggestions. I paid by credit card would I be able to claim if they wont correct this. Please help.
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Views 3916 Comments 2
Total Comments 2

Comments

  1. Old Comment

    Vinyl flooring

    Robby, your planks are more than likely from a different batch, you are entitled to a full replacement floor if it has been installed incorrectly and they can't provide replacement planks from the original batch. This is under the supply of goods and services act 1982. Hope this helps, (floor fitter for 20 years, own business for 5).
    Posted 1st February 2012 at 11:09 AM by Scott Scott is offline
  2. Old Comment

    Vinyl flooring

    Quote:
    Originally Posted by Scott View Comment
    Robby, your planks are more than likely from a different batch, you are entitled to a full replacement floor if it has been installed incorrectly and they can't provide replacement planks from the original batch. This is under the supply of goods and services act 1982. Hope this helps, (floor fitter for 20 years, own business for 5).
    Hi Scott Thanks cant see them replacing floor and they did not leave me any spare planks would it be possible for them to lift a plank from another area say under sofa and refit? not really happy to suggest this to them but cant put up with seeing this bad match daily. Can any one advise if I can claim through my credit card. Thanks
    Posted 4th February 2012 at 11:31 AM by robby robby is offline
 

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