Hi - we have recently moved into a new build (3 years old but been empty.) We have warranties on the wooden double glazing (to include paint finish.) The windows are OK but the cills are AWFUL. They have used laminated /engineered wood for the cills which is all lumpy, god knows how these were painted but they look dreadful and some are already starting to split. The paint finish has a 10 year warranty and clearly neither the cills or the paint finish are fit for purpose or of a satisfactory quality. I know under the Sale of Goods Act (Consumer Protection) the supplier has a duty to repair of replace. The supplier is offering to paint over the splits (where the wood laminates are pulling apart) but this is clearly not going to address the fundamental problem which is that the cills are clearly not of a satisfactory quality /fit for purpose if they are already splitting. The whole point of the 10 year warranty on the paint finish is that "you don't need to do anything but keep them clean."
The guy the company sent out to paint over the splits said that they have had to try screwing these cills (at other properties) to try to hold the wood together but that doesn't work either. So what is the company under an obligation to do under the Sales of Goods Act/ Consumer Protection? We think the windows will have to be replaced (company no longer uses laminate cills) as everything else will only be trying to limit THEIR liability until the 10 years is up. These windows are clearly showing signs of never having been fit for purpose or of a satisfactory quality. Thanks for any advice :O)