MBNA increased my APR from around 15% to 34.9% on a £10,000 balance despite being a customer for 4 years and having never missed a payment! After complaing on the phone they reduced it to 24.9%. On phoning a second time and being very persistent, the customer service person admitted that the computer said I was eligible for a 17.9% APR – so why did they increase it to 34.9%!Unfortunatly I did not notice that they had increased my APR for quite some time as they did not write to me but instead hid the increase in very small print on the statement as a monthly interest APR (it's tought me to read my statements).Any one know what will be involved with claiming back interest after this new deal with the givernement has been struck?
http://news.bbc.co.uk/1/hi/business/7778218.stm Comment on Interest Rate Hikes for MBNA Customers by Andrew 
Comment on Interest Rate Hikes for MBNA Customers by Andrew 
Linear Mode
