Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > >

Thread Tools Display Modes
Old 14th December 2016, 11:33 AM
Justina Justina is offline
Consumer Newbie
Join Date: Dec 2016
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Justina is an unknown quantity at this point
Thumbs down Dial Direct Home Insurance- thieves!

I had Dial Direct Insurance for 4years. I never made a claim and until this year they've been ok with correspondence. This year they renewed my policy without sending me any email neither post (after me complaining they informed they send a letter, which I never received) and the monthly premium got increased by 57% to be exact!
As my dd was collected I noticed the price difference and called them. Apparently my policy renewed a month before increasing the price so they could not change the premium neither cancel my policy for free. I've been told I must pay 45 if I no longer require a cover.
I'm very upset because I feel I got tricked. I hoped someone would call me to suggest any other solution but the only call I received was to collect the money. A proof that they don't care about customers.
I imagine now, if I was to claim how would they treat me then?
Reply With Quote
Old 14th December 2016, 09:35 PM
Divine Divine is offline
Consumer Activist
Join Date: Apr 2016
Posts: 68
Thanks: 1
Thanked 4 Times in 4 Posts
Divine is an unknown quantity at this point
Default Re: Dial Direct Home Insurance- thieves!

Hi Justina,

We're happy to have you here Consumer Forum. Someone will respond to your question shortly, but in the meantime please introduce yourself here:

Best wishes,

Reply With Quote

policy, received, premium, direct, price, dial, renewed, call, year, claim, longer, require, cover, treat, free, cancel, told, 45, pay, upset, solution, suggest, imagine, collect, customers

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dial Direct Debbie On the Road and Travel 7 26th April 2016 10:42 AM
UK storms: Direct Line expects insurance claims to reach up to 140m Tony Consumer News 0 12th January 2016 10:13 PM
Direct debit option increases insurance payments, FCA finds Tony Consumer News 0 11th May 2015 08:31 PM
Home Insurance Anita L Consumer News 1 20th February 2012 07:21 PM
Cancelling home insurance valeriej43 Introductions 5 2nd February 2012 10:34 AM

All times are GMT +1. The time now is 05:39 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016