I have a bad feeling that this company is bloody minded enough to defend it just for the hell of it - especially at the actual outcome cost could be small even if they lost.
I agree too that they should be taught a lesson. This has taken far too much of my time and trust and to be honest being let down and messed around has been a royal pain. My worry is that a trip to Yorkshire from Essex would be an equally big pain and in many ways not worth my time away from my business to go to court if they are going to battle me.
Armed with the information that you have kindly given me I feel better informed to make the decision. It's a pity the money owed was not more as it would make the decision to go ahead much easier.
That said I do feel they should be taught a lesson and not pursuing it would let them get away with it.
A quite important thing I forgot, before you file the claim you must send them a 'Letter Before Action' (that should be in the subject line) giving them 14 days to return your money or to enter into a meaningful dialogue to resolve the case, give them 14 days + 2 for them to receive the letter before you file a claim.
Given the e-mails they have sent you, which are little short of threats, I very much doubt they will feel comfortable standing before a judge and explaining their actions.
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