Out of Warranty.. my rights?

[johnnytuc]

i purchased an epson printer all in one from amazon 13 mths ago, cost of £278.00,
the scanner has developed a fault and cannot be repaired, have i any rights in the sales of goods act that this item should have had a longer life expectancy? and isnt fit for the purpose it was made for?

amazon and epson are fobbing me off say i have had reasonable use out of it!!!....its only had minimal home use i dont run an office!!!

amazon have offered me a £45 voucher...to spend with them!

i reported this fault to epson 2 days after guarentee expired....but they have strict guidlines and say technology isnt infallible.

but when you consider the cost of the unit it should last longer.

johnnytuc

[Tony]

I think this is a dupliacte

Tony

[steveveck]

Hi Johny, your comments were interesting, because it relates to my message posted today, regarding EEC 2 year guarantee's. Essentially I understand that whilst in Europe they enjoy a 2 year warranty/guarantee. We have the Sale of Goods Act 1979, which does in fact offer potentially a longer repair/replace or refund option within our Statutory Rights. However, my concern is exactly what answer you have been given, who decides what is a reasonable life, I would say 13 months for home use of your device is not a reasonable expectation. I would expect such a device to last 3 or 4 years at the least.

I'm sorry I dont have an answer, perhaps just more questions, but it does bring into question, whether the 2 yr warranty within Europe provides a more watertight protection rather than a wooly-at - best scheme, which allows manufacturers the chance to try and fob customers off.

[Tony]

Sis you see this Steve?

http://whatconsumer.co.uk/forum/tech...nty-rules.html