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Old 18th May 2018, 07:11 AM
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Thumbs up Pensioner racks up £80 mobile bill calling council helpline

Guardian Consumer Affairs
Quote:
Charges mounted as he was kept on hold to emergency out-of-hours serviceIím a disabled pensioner and recently incurred an £80 mobile phone bill by calling my local authority emergency out-of-hours adult care department. I made several calls that day, being in extremis, and it has a queuing system...
Pensioner racks up £80 mobile bill calling council helpline (external link to Guardian Consumer Affairs)
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