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  #1  
Old 24th September 2010, 03:18 PM
TRF TRF is offline
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Default ASOS email gift vouchers - unreliable

I have bought two email gift vouchers for friends in the last five weeks - both arrived late - the first by two days, the second arrived nine days late - I have had no satisfactory response from them explaining what went wrong (apart from one amusing email where they tried to blame me for it - they were wrong and I had the screenshot to prove it) they have offered me 15% off my next order but I must use it by mid October! Ha! The vouchers worth were collectively £45, and they seem to think that a 15% off code for my next order (it is unlikely I will ever order from them again) that I must use ASAP will be enough - absolutely disgusting and simply not good enough. I am not a retard and am aware that 15% is approx nothing on an order unless I am spending big bucks and why on earth would I want to do that - especially in the next two weeks!!!

What would be satisfactory would be a voucher worth £15 I can give to a friend. One of the friends who received their birthday present late due to the incompetence of ASOS (who, by the way, advertise the email gift voucher as being something you can have delivered the day you order it. Worth pointing out again at this stage that the voucher arrived nine days late).

They have taken roughly 48 hours to get back to my emails each time, despite the ‘get back to all emails within an hour’ promise on their website - I have sent 20 emails about this matter due to the fact they've not been able to rectify it - they have no telephone number I can contact them on, they won't call me, they don't have an Ombudsman(and haven't offered me any other complaints alternative), and the emails I do get are bland, unhelpful and just a plain waste of time.

I am infuriated that I have been treated like this and that my friends have been made to suffer and will not be letting this drop until I get a satisfactory response. Which I guess means I will likely die before it is resolved/ I get the phone number!

I have just composed a written letter that will no doubt be going to yet another faceless customer care advisor with a phone phobia.
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  #2  
Old 28th September 2010, 11:22 AM
ASOSheretohelp ASOSheretohelp is offline
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Default Re: ASOS email gift vouchers - unreliable

Hello,

Iíve come across your post and was sorry to hear about experience at ASOS. I would be happy to help you resolve this. If you could provide me with your order number I would be able to locate your details and contact you directly?

ASOSheretohelp
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  #3  
Old 27th October 2010, 01:04 PM
uglybeaty uglybeaty is offline
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Default Re: ASOS email gift vouchers - unreliable

I shop there but have never had vouchers... wont now though thanks!
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Old 5th November 2016, 11:52 AM
MariaB MariaB is offline
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Default Re: ASOS email gift vouchers - unreliable

Don't bother I have been waiting 6 x days for my gift voucher to be emailed to me and still not arrived. They say it can take up to 24 hours to arrive. Email address is correct and I've Checked my SPAM folder and not there either. Been in touch with customer service earlier in the week to report it and they emailed them again, so they say but still waiting for the email.

Such a shame, I was a regular shopper at ASOS ad spent a fortune over the years but after this experience never again, really bad experience.
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Old 27th December 2016, 01:55 PM
steveg steveg is offline
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Default Re: ASOS email gift vouchers - unreliable

Have to say I have had a similar experience to Mariab - bought a voucher as a present and it's still not turned up. Worse than that no response from ASOS - my advice is their vouchers are not worth the bother
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