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Consumer Rights Television Programmes Stories being covered on television such as BBC Watchdog and Scam Busters.

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  #11  
Old 21st March 2015, 09:44 AM
martinwillmott martinwillmott is offline
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Default Re: BBC Watchdog: A frosty reception...

Quote:
Originally Posted by Doddingtonaerials View Post
I have just started my own aerial and satellite company 'Doddington Aerials and Satellites' based in Sussex. I really work hard to ensure that my service is of the highest quality and that all my customers are happy with the work I carry out.

As in every industry there are companies in the aerial and satellite installations industry that are only out there to make money. But I think its also important to remember that there are good and honest traders too.

I hope this has not tarnished the aerial and satellite industry as the majoirty of us pride our seleves on offering a good service. With the digital switchover happening as we speak, I advise everyone to do their research if they are looking for any aerial or satellite work. A good company will offer to visit for free and quote for free. They should offer you a number of solutions to your request too.

Doddington Aerials and Satellites prides its self on a good quality service and I can only hope that others in the industry also do.
I'm in the same situation as yourself but I've spent 10 years building my well respected business, I'm now getting complaints about not turning up and shoddy & overcharged work, I googled myself "Long Buckby Aerials" and found this lot using my registered company name with their phone number to advertise, so people were booking them thinking it was me and then complaining to me! this is ruining my reputation.
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  #12  
Old 21st March 2015, 09:56 AM
martinwillmott martinwillmott is offline
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Default Re: BBC Watchdog: A frosty reception...

Quote:
Originally Posted by funnygirl View Post
Yup, I am another victim of ignorance really. I checked reviews for this company and they were all good. I wanted a satellite cable moved to a different corner of the room. The guy said it was blah blah per cable x 2, so many feet of cable, +vat. I agreed and the work went ahead. He didn't check to see if it was working and scooted off, job done within about 30 minutes....with 144 of my money.

I realised afterwards that it was only one cable (twin, welded to each other) so I had paid double the price. I am going to have a go at complaining but I don't hold out much hope. It would be helpful if anyone has the name of the CEO to post it up here. Thanks
Domain name:
aerialforce

Registrant:
Gary Manning

Registrant type:
UK Individual

Registrant's address:
TV Aerial Company
Office 20-21
Bourne House
475 Godstone Road
Whyteleafe
Surrey
CR30BL
United Kingdom

Data validation:
Registrant contact details validated by Nominet on 10-Dec-2012


Relevant dates:
Registered on: 14-Dec-2007
Expiry date: 14-Dec-2022
Last updated: 13-Nov-2013

Registration status:
Registered until expiry date.




--
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  #13  
Old 21st March 2015, 10:17 AM
martinwillmott martinwillmott is offline
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Default Re: BBC Watchdog: A frosty reception...

It now appears their latest trick is riding on the reputation of honest businesses, I spent 10 years building my business, I have an excellent reputation, all of a sudden I've started getting calls from angry people saying I've not turned up, or the job I did was a mess, or I ripped them off! these people I've never spoken to or had dealings with.
Someone tells his neighbour "Oh you should call (My business name) they did my aerial and I'm very pleased" the prospective customer googles my business, finds the business name at the top of the page and calls me, unfortunately they don't get me they get "The Aerial Company" still thinking they're talking to my staff they book the job and get either let down or well & truly stitched up, then they find the correct number and call me thinking I did the job! Insisting it was my office they booked with.

The Listing on the internet is

(MY BUSINESS NAME) same/next day service

ww.aerialforce etc

In effect they are imitating legitimate honest businesses in order to steal their work.

They don't care about their customers, they don't care who they tread on and if you complain to them they fob you off with excuses and lies. I would strongly advise customers to ask questions and ensure the van that turns up has the livery of the business they intended to book on it.
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  #14  
Old 25th May 2015, 12:22 PM
MKSV MKSV is offline
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Default Re: BBC Watchdog: A frosty reception...

My business has just had a run in with Aerial Force.

We were contacted by a prospective client on Friday afternoon to install a TV on the wall. We discussed the price over the phone and the client agreed so we arranged an appointment for the next day. I then told the client to visit our website and submit his details (which never arrived).

The following day my client rang me to ask what was happening and is somebody coming or not? I said yes ofcourse I have your appointment booked for 2pm in the afternoon. My client then told me that ever since our conversation on Friday he has been receiving calls from a woman in my office telling him that our engineer is running late but he will be with you soon. My client was confused because the appointment was booked for Saturday @ 2pm - not Friday! Anyway, the engineer never arrived on Friday and the calls started again on Saturday morning which is when my client called me. I explained that we do not have a women working in our office and he must have arranged something with another company. My client was adamant that he only spoke with me and he knew my voice, he said he had no reason to call any other company. I then advised my client to ignore the other caller and I re-confirmed that I will arrive at 2pm as agreed. However, he should submit his details via our website as I have not received them. My client respond that he did it 100% yesterday. I told him that they never arrived so could he do it again today and he agreed.

So, the day progresses and I arrive at my client's address at 1.50pm. My client greats me at the door and proceeds to tell me tat he has been receiving endless calls from a company called Aerial Force. The were telling him that I was not coming so they are sending a guy called Lawrence instead. Naturally I was very intrigued and said "OK, I look forward to meeting Lawrence, if he actually arrives!" A few minutes later I was outside the house taking tools from my van when I saw this Aerial Force van come to a screeching halt outside my clients property. My client came out and I stood next to my client to here the conversation. The AF guy said "hello, I've come to install your TV." My client replied, "Who are you? What company are you from? My engineer that I booked is already here, standing at my side!" The AF engineer replied "I came to see you yesterday and I left you with a quote." My Client responded "I have never seen you before in my life and I have never heard of your company!" I then chipped in and said "look mate, my tools are already in his lounge, you're too late!" The AF guy then told me to shut the f*ck up! And proceeded to barter with my client on price by saying he was 5.00 cheaper than me. Both myself and my client were dumbfounded by this guys continued and undiminished arrogance even in the face of absolute rejection. He went on to say how his company was the biggest in the UK and my client should use him etc, etc. He just kept on pushing my client to make a decision...even after being told to go away! I asked the guy how he got my clients details and my client also asked the same question repeatedly but we got no reply. the confrontation lasted about 5-8 minutes and eventually realising that he was not going to get the job the AF guy walked back to his van whilst calling me a w*nker and making rude gestures. Shortly after this my client receive a call from a man from the Aerial Force office. I'm not sure what was said but my client told me that they wanted to charge him a cancellation fee and then unloaded a mouthful of abuse down the phone at him.

Additionally, my client checked his internet history and there was no evidence of him visiting Aerial Force at any time. He found date and time stamps of visiting my site only. He said that when he typed "TV wall mounting" in to the search engine that Aerial Force don't show at all. Moreover, when he visited my site on Friday to submit his details he never got any acknowledgement back but on Saturday he did. It seems that Aerial Force may be cloning my site or somehow re-directing our clients away from our contact page.

I have reported the matter to the police and will be following this up with Action Fraud as well as our communications provider. I want to know A) how did they obtained my client's details? B) how did they know the price I quoted and what job I was requested to do? C) How did they know what time I would be arriving at my client's address? Please bear in mind that I only spoke with my client by phone but Aerial Force knew everything regarding this job. Something very illegal is happening here and I think they are at best hacking company websites and/or at worst hacking our phone systems. Without doubt they are doing something extremely illegal which is beyond any comprehension for any honest business. The fact that the AF guy became abusive when he realised he'd lost the job also confirms he knows something about their practices because any normal company would be apologetic for the confusion.

I have recently noticed that Aerial Force have a new website and are proudly making bold statements that they can beat any quote as well as advertising for more engineers even in the face of a declining market. This is very interesting and such price confidence and company expansion can only be guaranteed if you already know what your competitors are charging and you have the bare faced arrogance to deceive a client by masquerading as the original company right up to the point when the Aerial Force van arrives at your door, even then the AF guy (Lawrence) I met never announced what company he was from so any unsuspecting client would invite them in and think they are dealing with the original company whom they appointed for the job.
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  #15  
Old 25th November 2016, 03:25 PM
AnonAn AnonAn is offline
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Default Re: BBC Watchdog: A frosty reception...

Extremely Bad.
(Aerialforce).

Only wanted a quote, but it was not made clear it would cost anything.
Nasty salesman came round late (the following day, not when stated, and at least 45 minutes late).
Went ahead with minimal “work” for around 5 minutes, without asking.
Handed a quote and invoice on same paper AFTERWARDS (making whole transaction illegal).
Wouldn't leave until paid, becoming aggressive.
Did not inform customer of Cancellation of Contract rights, either verbally or written (second opinion received from another company-Action Aerials), making transaction ILLEGAL-AGAIN.
No reply from company, after 4 weeks and repeated emails.
They are not a member of the Ombudsman.
They are not a member of Check-a-Trade.
They are not a member of Resolver.
They are not a “same day service”, despite what it says on the website.
Different part fitted than stated on the invoice.
Attenuator does not function very well.
COMPANY NOT RECOMMENDED.
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  #16  
Old 15th July 2017, 02:31 PM
jolyon2000 jolyon2000 is offline
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Default Re: BBC Watchdog: A frosty reception...

Waited for 5 hours for the Engineer not to turn up. Not even a call to say they were going to be delayed. This company have been on Watchdog for their poor service. I imagine that all the positive reviews are fake. Go elsewhere.
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